Broadcast Troubleshooting

Troubleshooting microphone or speaker issues 

Most likely, if you can hear any sound or other participants can’t hear you, there is probably an issue with your device. Follow the steps below to ensure that your microphone and speaker are working properly. 

How to troubleshoot microphone or speaker issues 

Check audio settings 

Sign in to the Zoom desktop client. (installed on your computer. To download Zoom go to https://zoom.us/download ) > Click your profile picture, then click Settings  > Click Audio  

  1. Under Speaker, you can do the following:
    • Test your speaker. 
    • Select the speaker you want to use in the drop-down menu. 
    • Use the Output Volume slider to increase or decrease the output volume. 
  1. Under Microphone, you can do the following:
    • Test your microphone. 
    • Select the microphone you want to use in the drop-down menu. 
    • Use the Input Volume slider to increase or decrease the input volume. 

Note: If you want to change the microphone or speaker during a call, click the upward arrow button  beside the Mute option. 

Check your device 

  • If you are using an external microphone, make sure it is fully inserted. 
  • If Zoom fails to detect your microphone, unplug the device and plug it back in. 
  • If it’s a bluetooth device, ensure that it is turned on and connected properly. 
  • Ensure the microphone is not on mute. 
  • If you see the muted Audio icon in the meeting controls, click it to unmute yourself: 
    If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host. 
  • Some microphones or headphones have a physical mute button, switch it off to unmute yourself. 
  • Increase the volume on your computer or laptop using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device’s volume might be set to mute or vibrate only. 

Check your device’s privacy settings 

macOS 

  1. Open the Apple menu  and click System Preferences > Click Security & Privacy >then click Privacy >Select Microphone >Select the checkbox next to zoom.us to allow it access to the microphone. 

Windows 

  1. Click the Windows Start menu, then click the Settings gear icon> The Settings window will appear >Click Privacy >Under App permissions, click Microphones >Make sure the slider under Allow apps to access your microphone is enabled >Scroll down further and enable the Allow desktop apps to access the microphone option. 

One last note before you call in- If your mic or speakers are still not working, try turning your computer off and on again or shift to a different device. We also recommend that you confirm you do not have wayward bluetooth speakers or headphones that are hijacking the connection by checking your bluetooth or turning your bluetooth off.

How to troubleshoot Zoom connections 

 There are two ways to connect to Zoom: via a web browser or via downloaded Zoom software. To download Zoom (recommended) go to https://zoom.us/download. Working with downloaded Zoom software is the most reliable way to enjoy the workshops without critical errors. Also, please make sure your Zoom software is up to date. 

If you are having trouble with the link to the workshop and you are attempting to use zoom via a web browser: double check your internet connection. Make sure you have a network connection by opening another tab and refreshing the page (such as personal email) and/or following the internet connection icons on your computer to confirm your network connection. If it still doesn’t work, attempt to use a different browser: chrome, firefox, safari, explorer. Still not connecting? Call into Centrum for technical assistance 360-385-3102 x333.  

Zoom error on macOS: You are unable to connect to Zoom 

Last Updated: June 1, 2022 

If you are on a macOS device and cannot connect to the Zoom application with error “You are unable to connect to Zoom. Please check your network connection and try again”, follow these steps to uninstall then reinstall the application before attempting to connect again. 

This article covers: 

How to uninstall Zoom

From your desktop, click Go then Applications >Right-click on zoom.us then click Show package contents >Open the Contents folder then Frameworks > Double-click on ZoomUninstaller and wait for the uninstallation to complete. 

How to reinstall Zoom 

Visit our Download Center > Under Zoom Client for Meetings, click Download > Double-click the downloaded file. It is typically saved to your Downloads folder > Once the installer opens, click Continue > Choose the destination for installation: Install for all users of this computer (Note: This requires administrator credentials to install for all users on the device) or Install only for me > Click Continue > (Optional) If you want to change the destination for installation, choose Change Install Location > Click Install > (Optional) If you choose Install for all users of this computer, enter the administrator credentials for the device > Click Install Software > Once the installation is complete, click Close. 

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